MANILA: The Commission on Human Rights (CHR) has introduced its online complaint portal, dubbed as the CHR Management Information System Monitoring Outlet (CHR-MISMO).

In a news release Wednesday, the CHR said the portal is part of its mission to connect with clients particularly the most vulnerable, in real-time, regardless of their location, even in the most remote areas nationwide.

CHR chairperson Richard Palpal-latoc underscored the digitalization of the Commission to be able to keep up to the modern times and to maximize the benefits of technology in the delivery of human rights services.

‘We recognize the inevitability of changes occurring in our midst so we must learn to adapt so that we can effectively march forward and meet head-on the challenges brought about by the times,’ he said.

He noted that the CHR MISMO was designed to enhance efficiency, effectiveness, and timeliness in transactions.

Meantime, CHR Executive Director Jacqueline Ann de Guia said the CHR MISMO is a platform that caters to
the disadvantaged, marginalized, and vulnerable populations.

“The geographic challenges posed by our archipelagic nation often make it difficult for these individuals to access our regional offices. The cost, time, and resources required are significant barriers, and the process of filing complaints can be intimidating for them,’ she added.

Since the system only requires minimal internet connection and provides feedback through text messages, de Guia said the portal simplified the process and eliminated the need for complicated login procedures.

The human rights body created the CHR MISMO to be client-friendly and user-friendly.

It is available in Filipino and English languages to ensure broad accessibility.

It was launched on May 13 as part of the CHR’s 37th anniversary celebration.

Source: Philippines News Agency